FAQ

Can I collaborate with ErrorMelon on social media?

If you have an awesome social media presence, run an Instagram page, create content, or are simply interested in collaborating with ErrorMelon, we'd love to hear from you!

Please contact us at support@errormelon.com and tell us a little about yourself. We're always excited to connect with creative humans, gamers, nerds, meme enthusiasts, and internet explorers.

Which countries and regions do you ship to?

We're happy to ship ErrorMelon products around the world. However, due to shipping regulations, carrier restrictions, and local policies, we currently ship to the following countries and regions:

Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, South Korea, United States, Hungary, Norway, Japan, Luxembourg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland, Israel, Germany, Singapore, United Kingdom, Thailand, Malaysia, Vietnam, Indonesia, New Zealand, Switzerland, Turkey, Mexico, Kazakhstan, Taiwan, Bulgaria, Belarus, Czech Republic, India, Pakistan, Sri Lanka, Argentina, Oman, Uzbekistan, Philippines, Croatia, and Finland.

For additional details, please refer to our Shipping Policy.

Can I change the shipping address for my order?

We begin processing orders as quickly as possible so your gear can start its journey without delay.

If you need to update your shipping address, please contact us immediately at support@errormelon.com and provide your order number along with the correct address.

Address changes can only be made before an order has been processed and shipped, so please reach out as soon as possible.

Can I cancel my order after placing it?

We work hard to process and ship orders quickly.

If you need to cancel your order, please contact us as soon as possible at support@errormelon.com.

We'll do our best to accommodate your request, but because orders move through our system rapidly, cancellation cannot be guaranteed once processing has begun.

I received the wrong item. What should I do?

We sincerely apologize if you've received an incorrect item.

Please contact our Customer Care team at support@errormelon.com and include:

• Your order number

• The item you originally ordered

• A photo of the item received

• The code shown on the item's tag (if available)

We'll resolve the issue as quickly as possible.

An item is missing from my order.

If an item is missing from your order, please contact us at support@errormelon.com with:

• Your order number

• The name of the missing item

Our team will investigate the issue and work to resolve it as quickly as possible.

How do I make a return?

Before returning any items, please review and follow the instructions provided on our Returns Policy page.

We strongly recommend keeping a copy of your return tracking number or shipping receipt until your return has been successfully processed.

This will make it easier to locate and track your package if needed.

If you have any questions regarding returns, please contact support@errormelon.com.